Front Desk Coordinator

Description The Pain Institute of Georgia is seeking a dependable, patient-focused Front Desk Coordinator . We are looking for candidates who are organized, compassionate, and experienced in a fast-paced medical environment. eClinical Works ( ECW) experience is strongly preferred, and pain management experience is a plus.

This position involves a high volume of appointment scheduling and document scanning , so candidates should be comfortable managing multiple scheduling requests, maintaining accurate records, and handling a large volume of documents throughout the day.

Requirements

Greet all patients warmly upon arrival with a friendly, professional demeanor, ensuring a positive first impression. Manage patient check-in and check-out processes efficiently and accurately. Verify and update patient demographic information in ECW. Facilitate clear and timely communication between patients, providers, medical assistants, and clinic staff.

Respond to patient inquiries and provide assistance as needed. Maintain a clean, organized lobby and ensure supplies are fully stocked. Prepare all necessary materials and documentation for the following day’s schedule. Collect co-pays, co-insurance, and deductibles at the time of service in accordance with office policies.

Schedule follow-up appointments, including outstanding services and medication refill visits, during check-in and check-out. Manage and reconcile the cash box, including opening and closing procedures. Perform opening and closing office duties as assigned. Update appointment statuses in ECW by the close of each business day.

Submit and manage task messages related to authorizations, closing processes, and provider tracking. Ensure all task messages are updated and completed by assigned deadlines.