Cabin Host/Stateroom Steward

JOB TITLE: Cabin Host DEPARTMENT: Hotel REPORTS TO: Assistant Executive Housekeeper The Gig: The Cabin Host assists in ensuring that Sailors have a memorable vacation onboard by providing outstanding in-cabin service and ensuring all cabins are kept to a quality standard. Essential Responsibilities:  Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways.

 Ensures all cabins assigned to their area are prepared in accordance with company setup each day and prior to embarkation of Sailors on Turnaround.  Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on necessary costs.  Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc.

 Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner and notifies Assistant Executive Housekeeper when necessary.  Responsible for the handling and delivery of sailor luggage to cabins.  Meets Sailors on embarkation day in assigned meeting area and assists them in locating and entering cabin.

 Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used.  Provides room service to Sailors and all related services.  Reports damaged, defective or missing items to Assistant Executive Housekeeper.  Daily interaction with sailors and provides outstanding customer service and delivery.

 Responsible for the safe handling of equipment in the housekeeping department such as vacuum cleaner, housekeeping cart etc.  Must be knowledgeable and comply with Public Health rules and regulations as per company policy. Additional Responsibilities:  Partake in inspections, trainings and meetings as required by Head of Department.

 Ensures that the set standards are kept and staff members work according to their respective job descriptions. Super Powers Required:  Minimum 2 year experience as Cabin Attendant/Steward onboard a Cruise ship or 4/5* hotel/resort.  Passionate about people and able to handle guest complaints with a smile!  All certificates as required by the STCW code for this position.

 Good command of the English Language