Key Account Director

ACG_3785_JOB Our client, who is a fast growing marketing agency in Vietnam, is looking for a qualified talent to join their firm. Maintain strong relationships with existing clients at department and division levels across Brand/Marketing, Retail, and Procurement functions. Build and operate a structured client servicing process for each project, including brief intake, contact reports within 24 hours, weekly WIP tracking, and quality-control checkpoints before any materials are submitted to clients.

Lead the Account team by assigning responsibilities, conducting weekly one-on-one meetings, coaching new team members, and working with the HR team to recruit additional Account Managers and Project Managers when required. Develop 12-month account plans for each client and drive contract renewals, project extensions, and new scopes of work.

Work closely with Project Managers to control third-party/vendor costs for each project, manage acceptance documentation, and monitor outstanding payments. Immediately escalate to the CEO any issues involving legal risk, information security, or reputational risk.

Requirements

At least 8 years of account management experience in a creative agency or IMC environment, including a minimum of 3 years leading a team at Account Director level or equivalent. Proven experience directly managing at least one end-to-end campaign for a bank, card organization, e-wallet provider, or financial services company.

Hands-on experience managing project budgets involving third-party/vendor costs and taking responsibility for project profit margins. Strong Vietnamese writing skills, with the ability to prepare professional documents for senior banking stakeholders. English proficiency should be sufficient to work effectively with international card organizations.

High level of confidentiality and professional discretion. Candidates should be able to provide references from direct supervisors at their two most recent employers. Contact: Quynh Anh Nguyen Due to the immense number of applications, only shortlisted candidates will be contacted.