Customer Service – International Voice Support Specialist

Technical Support & Customer Service International Voice Support Specialist LOCATION Hyderabad | Work from office EXPERIENCE 1–2 years EMPLOYMENT Full-time SHIFT Rotational | 24/7 support JOINING Immediate preferred HIRING Priority / Fast-track Role Overview We are seeking a customer-focused International Voice Support Specialist to provide L1/L2 service desk and patient-support assistance.

You will support caregivers, providers, and patients with MyChart access, account setup, password resets, profile activation, and general troubleshooting across phone, email, in-basket, and ticketing channels.

Key Responsibilities

• Manage inbound calls, emails, in-basket requests, and service desk tickets.
• Resolve account-access issues, password resets, profile activation, and basic MyChart troubleshooting.
• Guide users through features and processes with clear, step-by-step instructions.
• Record interactions, troubleshooting steps, and outcomes accurately in the CRM/ticketing system.
• Escalate complex or unresolved issues to L2/L3 support or the appropriate team.
• Meet service-level agreements (SLAs), quality standards, and customer-satisfaction targets.

Requirements

• 1–2 years of customer support experience; technical support or basic service desk experience is preferred.
• Excellent verbal and written communication skills. Candidates must meet the required communication assessment standard (4.5–5/5).
• Strong customer-service mindset, problem-solving ability, and attention to detail.
• Confidence handling phone, email, and ticketing/in-basket workflows.
• Basic familiarity with incident, service request, and change-management processes is an advantage.
• Healthcare voice support, MyChart, Epic, or EHR/EMR experience is preferred but not mandatory.
• Immediate joiners preferred; candidates with a notice period of up to 5 days are strongly preferred. Additional Advantage: ServiceNow / ServiceNow Plus Basic knowledge of ServiceNow (certified or non-certified), including incident and request handling, user management, workflow support, and change-management processes. Administrative exposure is an added advantage.

Education

Graduate in any discipline. Candidates with healthcare or customer-support experience will be preferred. Why Join Us?

• Work with a collaborative, supportive healthcare technology team.
• Build practical experience in healthcare IT and patient-support operations.
• Explore learning opportunities, including potential Epic certification exposure.
• Benefit from a fast-track recruitment process, with interviews currently underway.