SAP Service Delivery Manager (for AMS projects)

We are seeking a Japan-based Service Delivery Manager (SDM) for SAP S/4HANA Application Management Services (AMS). The Japan SDM will be accountable for stable, high-quality service delivery for Japan operations and will act as the primary interface for Japanese business and IT stakeholders. The role will work in close partnership with the Global Service Delivery Manager, regional counterpart SDMs, and the offshore AMS delivery team, ensuring that Japan priorities, risks, incidents, and service requirements are accurately represented within the global operating model.

Key Responsibilities

Incident / Request Oversight (L2/L3 Functional Judgment) Root Cause Analysis (RCA) & Corrective Action Production Stability & Major Incident Management Japan–Global–Offshore AMS Coordination (Bridge Role) Daily Communication & Deliverable Management Global & Regional Stakeholder Management ITSM Process Adherence & Quality Governance Ticket Trend Analysis & Continuous Improvement Parallel Go-Live Support (New Site Rollout) Compliance & Controls Requirements Essential Skills: SAP S/4HANA - experience in AMS projects ERP Functional Experience (7+ years, Multi-Workstream) Functional Judgment & Solution Validation ITSM Process Knowledge Escalation & Governance Parallel Operations Capability Compliance & Controls Japanese level: Native or Fluent Business-Level English Nice to Have: Experience with Service.

Now (or equivalent ITSM platform) SAP Solution Manager Familiarity with automation or AI-assisted ITSM tooling is a plus.