Workforce Management Scheduler

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced, specialized expertise within a range of analytical or operational processes.

Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems.

Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Suggests enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead.

May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Uses tact and diplomacy when working with others. Responsibility Statements Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.

Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity. Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations. Optimizes the use of resources to effectively meet project KPIs.

Publishes employee work schedules after sign-off of intraday management. Performs other duties as assigned. Complies with all policies and standards.