Service Support Specialist

Service Support Specialist Amigo Mobility International, Inc. has been an expert in mobility since 1968. Our family-owned business has grown to include four product lines – Healthcare, Grocery/Retail, Industrial and Aviation – each serving various markets while meeting different mobility needs. Amigo Mobility offers a workplace environment filled with creativity, professionalism, positive attitudes, and opportunities to learn and grow.

We are a family that cares about customers, employees, and the local community. We are seeking a detail-oriented Service Support Specialist to join our team. This position provides administrative and operational support by assisting customers, handling mobility equipment service and rental requests, coordinating schedules, and maintaining accurate records and documentation for the Amigo Mobility Center.

Job Duties Greet customers in person and by phone professionally; direct calls, relay messages, and assist with general inquiries. Support daily Service Department operations by tracking service requests, outstanding tasks, and workflow progress. Process parts orders, track receiving, and maintain parts availability for service needs.

Handle incoming and outgoing service and rental calls, assist with basic equipment troubleshooting, schedule service appointments and rental reservations, and communicate with customers regarding service and rental needs. Maintain department correspondence, files, records, and service-related documentation. Provide customers with basic insurance information, including coinsurance and out-of-pocket expenses, and direct billing questions to the appropriate department.

Follow up with healthcare providers and insurance companies as needed. Document customer, healthcare provider, and internal communications in the NetSuite system. Provide administrative and operational support to service staff and technicians as needed. Perform basic service repairs and other hands-on service tasks as needed.

Perform additional duties as assigned by the Store Manager and Assistant Store Manager.

Qualifications

High school diploma or GED required. 1-3 years of experience in customer service, administrative support, or healthcare-related environments preferred. Experience with NetSuite preferred. Proficiency in Microsoft Office applications. Strong organizational skills and attention to detail. Excellent written and verbal communication skills.

Ability to work effectively with healthcare professionals, insurance companies, and customers. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Physical Requirements Ability to lift and carry up to 25 pounds. Ability to stand for extended periods of time. Ability to safely handle and move equipment.

Benefits

Competitive compensation plan Retirement investment plans Medical/dental/vision, and life insurance Paid time off and company holidays People-focused culture and work environment. It is the policy of Amigo Mobility International, Inc. to provide equal employment opportunities to all qualified applicants without regard to race, color, age, religion, sex, national origin, disability or handicap, sexual orientation, gender identity or expression, height, weight, marital status, protected veteran status or as otherwise provided by law.