Host, Premium Services - China/SEA

The Host is responsible for delivering exceptional service and a premium gaming experience to VIP players. Their main goal is to attract new customers, retain existing players, and encourage repeat visits and increased gaming activity at Solaire. Build and maintain strong relationships with VIP and potential players. Ensure guests receive personalized assistance and a high level of service.

Promote Solaire's events, promotions, tournaments, and special offers. Increase player visits and gaming activity through engagement and customer care. Arrange hotel accommodations, transportation, airport pickups/drop-offs, restaurant bookings, and other guest requests. Provide complimentary perks such as meals, rooms, and other benefits based on player activity.

Gather customer feedback to help improve services, events, and promotions. Resolve guest concerns promptly and coordinate with other departments when needed. Monitor and report incidents, suspicious activities, and customer issues to management. Prepare and maintain player-related records, reservations, and reports. Support the growth of the player database, particularly for foreign customers.

Achieve performance targets related to player revenue, visitation, events, and telemarketing efforts. Work collaboratively with the team and follow all company policies and procedures.

Requirements

At least college graduate At least 1 year of guest service experience in casino industry Outgoing personality and proactive working attitude.