Customer Advocate - Hospital

Job Posting Title Customer Advocate

• Hospital ID 2026-11058 Job Locations US-AZ-Phoenix Job Post Information* : Posted Date 10/15/2026 Location : Location US-AZ-Phoenix Job Post Information* : External Company Name ImageFIRST Healthcare Laundry Specialists Job Post Information* : External Company URL https://www.imagefirst.com Location : Address 6201 West Sherman Street Location : Postal Code 85043 Category Customer Advocates Type Regular Full-Time This is a field-based, customer facing, service-oriented position requiring the associate to establish, maintain and build strong customer relationships through proactive service strategies. The role drives customer retention, inventory control, product spend, and profitable growth. The Hospital Customer Advocate is the face of ImageFIRST for hospital customers and is their cost-effective solution for greater patient satisfaction.

RESPONSIBILITIES

Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, community, customers and patients Customer Service: Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term Inventory Management: conduct inventories, inspect utilization of digital inventory tools, recover product, recommend changes based on utilization Customer Education: Linen awareness, sharps, quality, hygienically clean standards, attending EVS/linen tech huddles, rounding Technology: Utilize tools to communicate with customer contacts, log activities, and to make data-based recommendations benefitting the customer and ImageFIRST Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application Sales: Increase account revenue by partnering with the Director of Hospital Sales to identify new business opportunities within existing customer accounts Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements MINIMUM QUALIFICATIONS: Minimum 5 years of sales or customer service experience Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.

Ability to lift 25 pounds on a frequent basis Proficiency with computer applications and technology Bachelor's degree or equivalent work experience Valid Driver’s License Required Competencies: Be Respectful: Value all we come in contact with Be Remarkable: Create a positive moment with every interaction Be Safe: Keep ourselves and those around us safe Be Honest: Be guided by truthfulness in all we do Benefits: Weekly pay Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance 401k (match) Paid Time Off Package Paid Parental Leave Tuition Reimbursement Referral Program Great company culture Collaborative team environment EOE / Drug-Free Workplace We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.