Clerk – Intellectual & Developmental Disability

Job Title: Clerk

• Intellectual & Developmental Disability (1161) Program: Intellectual & Developmental Disabilities Service Coordination (IDDSC) Location: Amarillo, TX Salary: $15.66 / hour Job Type: Full-Time Why Join Texas Panhandle Centers (TPC)? At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community. Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF). Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision. Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan. Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember). Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage. TPC Full Summary of Benefits FY2027 Position Overview: Texas Panhandle Centers is seeking a Clerk (1161) to deliver trauma-informed care and clerical support functions in the Intellectual & Developmental Disabilities Service Coordination program for clients across Amarillo and the surrounding service area of the Texas Panhandle.

Key Responsibilities

Maintain ethical and professional communications at all times using respectful trauma-informed care language. Review and edit documents completed by Service Coordinators received via email. Maintain client files with updated documents. File and revise client and staff contact information. Dispatch original documents to Medical Records and create duplicate copies for clients.

Compose letters and documents for clients and their family. Assist Service Coordinators in electronic health records (EHR) on their assigned caseloads. Contact clients in the HSC Waiver Interest List via phone and correspond to updates using the State of Texas online portal. Prioritize tasks based on deadlines. Other clerical duties as assigned.

Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications

& Credentials: Education & Credentials (Required): High School Diploma or GED. One semester (12 credit hours) of accredited college work, OR a minimum of 8 th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE). 6 months of clerical work experience. Experience with computer use and terminology.

Ability to type 45 words per minute or higher. Excellent verbal and writing skills. Excellent organization and communication skills. Valid Texas Driver’s License with an insurable driving record. At least 18 years of age. Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).

Full statement can be found in Informational Documents .

Preferred Qualifications

Bilingual (English/Spanish) is a strong plus. Texas Panhandle Centers is an Equal Opportunity Employer.