Front Desk Supervisor-Hampton Inn-Colchester

Front Office Supervisor Department: Front Office Reports To: Director of Front Office / Front Office Manager Status: Full-Time | Hourly Join Our Team – Where Service is a “Yes” Culture We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences.

This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy. As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.

What You’ll Do Lead Front Office Operations Oversee daily front desk operations, ensuring accuracy in all financial transactions Reconcile and verify revenue, payments, taxes, and adjustments Review and balance daily reports across rooms, F&B, and other outlets Investigate and resolve discrepancies with attention to detail Support smooth transitions between operational days Drive Guest Experience Excellence Deliver a seamless check-in and check-out experience aligned with brand standards Personally engage with guests to ensure satisfaction and resolve concerns promptly Recognize and honor Member's benefits , ensuring all benefits are delivered Maintain a strong presence in the lobby to support service and team performance Supervise & Develop the Team Lead, coach, and support front desk associates and night audit team Ensure professionalism, accountability, and service consistency Act as a role model for guest engagement and problem resolution Ensure Brand Compliance & Performance Uphold brand standards including response times, guest engagement, and loyalty recognition Monitor mobile check-in/check-out, guest cases, and service metrics Ensure all interactions reflect our commitment to personalized, anticipatory service Act as Manager on Duty Oversee hotel operations during assigned shifts Respond to guest issues, emergencies, and operational needs Ensure safety, security, and service continuity at all times What We’re Looking For Previous Front Office or hotel operations experience (supervisory experience preferred) Strong leadership, communication, and problem-solving skills Detail-oriented with a solid understanding of hotel financial processes Passion for guest service and creating memorable experiences Ability to work flexible schedules including evenings, weekends, and holidays