UAT Test Manager

Minimum Years of Experience : 10+ years Must Have Skills:

• Strong understanding of UAT methodologies, business process validation, and acceptance criteria.
• Proficient in test case design, traceability to business requirements, and defect lifecycle management.
• Excellent stakeholder management and communication—able to align business, product, and engineering.
• Ability to plan and run structured UAT cycles under tight timelines, with clear status reporting.
• Proven experience with Azure DevOps Work Items and Boards
• Familiarity with test automation strategies for CX and performance/volume testing for calls.
• Experience with contact center platforms (Contact Centre (CCaaS) and Copilot Service Workspace (CSW)) and telephony concepts (IVR) Nice to Have Skills :
• Prior experience in insurance domain is a plus .