Crisis Intervention Specialist

Description Employment Status: Full -Time and Part-Time FLSA Status: Non-Exempt Department: Crisis Program Reports To: Crisis Program Coordinator/Manager Summary The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.

Essential Duties and Responsibilities

Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention. Conducts intake and risk assessments for youth seeking program admission and determines eligibility. Provides program and community resource information to callers and visitors. Facilitates crisis groups and provides ongoing support to youth in the program.

Utilizes Non-Violent Crisis Intervention techniques when needed. Completes all documentation accurately and within required timeframes. Performs light housekeeping, cooking, and routine maintenance tasks as needed. Participates in team meetings and contributes to problem-solving and program improvement. Performs other duties as assigned.

Requirements

1st shift 7AM - 3PM, 2nd shift 3PM - 11PM and 3rd shift 11PM - 7AM, weekend shift Essential Competencies Communicates effectively and compassionately with youth, families, and staff Remains calm and solution-focused in crisis situations Demonstrates initiative and can manage multiple tasks Adapts approach to meet individual client needs Collaborates well with team members Invests majority of time in direct client interaction Qualifications High School Diploma or GED required Strong verbal and written communication skills Ability to problem-solve, de-escalate, and resolve conflicts Basic computer and data entry proficiency Ability to build rapport and show empathy toward youth Self-starter able to work with minimal supervision