Senior Analyst - Client Service & Operations

Overview

Analyst will be responsible for conducting verifications as per client requirements. Analyst will be involved in conducting verifications of stated credentials shared by clients & share the final verification report with them with no compromise on the quality within the turn-around time agreed as per SLAs & manage the relationship with the clients to its core satisfaction.

Roles & Responsibilities Review the consent, documents & data submitted by the client. Initiate the checks for the cases received & conduct primary verification of specified antecedents. Raise & resolve insufficiencies & discrepancies to the client / employee / vendor as required. Prepare & share final reports & ensure the adherence of the TAT.

Maintain the quality of the reports & consistently deliver quality services to the client. Maintain healthy client relationships & ensure client satisfaction to its core. Get the client feedback at regular interval & take the corrective actions towards being better than before. Share the progress reports & expected outcomes with the respective authorities.

Requirements

The Successful Applicant Demonstrates high level of integrity, values, principles & work ethics. Possess high level of commitment & the ability to work autonomously. Proven track record of achieving goals. Skilled at leveraging resources & relationship building. Possess the ability to work under stringent deadlines & challenging client conditions.

Possess good data analytical skills, problem solving skills & adaptability. Well-developed interpersonal skills, with an ability to work well in a team environment.

Benefits

Why Join Us? A space to think freely, experiment & learn. Empower yourself with the Opportunities to grow. Work in an environment that is conducive for your well-being. Employee friendly practices that ensures a healthy work life balance. Growth, rewards & recognition for your commendable performance. A vibrant & friendly team who guides you through thick & thin.

Culture Code Experiment without Fear Improve Continuously Do the Impossible Speak Up Your Mind & Heart Be Yourself Enjoy the Ride We Believe In Living By What We Preach.