Operations Engineer

Ever wanted to be the person who keeps an entire digital workplace running smoothly, from laptops and smartphones to collaboration rooms and next-generation devices? As an Operations Engineer, you’ll be right at the heart of a global technology platform that powers modern, secure and highly available end-user and workplace services.

This is a hands-on, fast-paced role where no two days look the same, and where your work genuinely keeps people productive.

Requirements

Experience with ITIL processes (Incident, Change and Problem management) Resolve ITSM tickets Analyse and resolve problem tickets Experience with VIP and End-user support Plan and execute maintenance tasks (change management) Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management) Experience with technical documentation, standard operating procedures and user support guides Experience with Active Directory/EntraID Exposure to device management (SCCM, Workspace One, Microsoft Intune) Exposure to troubleshooting infrastructure, network and integration issues