IT Support I - New Fintech Project

We are a fintech company. Our mission is to build a state-of-the-art platform using sophisticated engineering and cutting-edge technology.

Our core team consists of top-class developers who use their accumulated know-how to design and build software from the ground up. No legacy code, no mundane maintenance, no outdated technologies, just the pure engineering joy of creating a well-designed product.

You will have a real say in what we build and how we build it. We are looking for a true leader who takes full responsibility and ownership, and who skillfully guides the team toward success by applying best practices and the newest technology solutions.

What you would work on?

• Provide general first-hand user account management support for Atlassian and Microsoft O365 services, including e-mail, SharePoint, OneDrive, and Teams.
• Troubleshoot basic IT issues, including hardware and software problems.
• Onboarding users by setting up their accounts and configuring their hardware and software.
• Offboarding user accounts and ensuring that all data is securely removed from company systems.
• Maintain an inventory of IT assets and software licenses.
• Maintain IT procedures and policies to ensure compliance with industry standards.
• Prepare hardware for new users, including laptops, workstations, monitors, mobile phones, and others.
• Implement new technologies and systems with the L2 team.

What makes you a great candidate?

• Passion for technology and problem solving.
• Technical mindset approach to overcoming complex IT issues.
• Knowledge of Windows and macOS operating systems, as well as experience with hardware and software on IT administration level.
• Familiarity with Azure cloud and Microsoft Entra (AD) is a strong advantage.
• Experience with Confluence and Jira (or similar) is a plus.
• Fluent in English.
• Excellent communication skills and ability to interact with users of all levels.
• Possess a strong sense of responsibility and reliability.
• Readiness to work on-calls 24/7.

What we offer?

• Brand new office in the city center – Masarycka.
• Competitive salary package with the possibility of a yearly bonus.
• 25 days of paid holiday.
• Flexible working hours and home-office options.
• High-end workstation.
• Sponsored lunch in the office. Every workday.
• Free snacks at the office.
• Multisport Card – fully paid by the company.
• Colleagues who are absolute experts in what they do.