Student Services Specialist

$19.23 - $24.28/hourly, DOE

109

Monday

• Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday
• Thursday, 7am-6pm Based on the needs of the college and department

12 Months

10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world.

We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college. We don’t just support our community—we help build it. We are the largest provider of workforce development training in the state.

The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist. This position will be responsible for assisting with a case management approach by advising students on goal setting, occupational degree and certificate options, transfer pathways, course selection, testing (placement and programmatic), registration, academic progress, and satisfactory progress toward certificate/degree using People.

Soft (SIS) and other technology. To best serve the students, department, and college, this position is fully in-person.

50%

• Academic Advising & Student Success Support Provides individualized advising and support services in person, hybrid, and virtual formats to promote student success and progress toward degree and certificate completion within assigned Fields of Interest (FOIs) and/or specialized student populations. Assists students with goal setting, educational planning, decision-making, transfer pathways, course selection, registration, and academic progress using Salesforce, People. Soft, and related technologies. Identifies and recommends academic and co-curricular opportunities, including internships, research experiences, study abroad programs, and student involvement activities. Connects students with appropriate campus resources and support services to address academic and personal barriers to success. 25%
• Programming, Presentations & Student Engagement Supports group advising initiatives, new student orientation programs, and other departmental service areas. Plans, coordinates, and delivers presentations, workshops, and informational sessions that promote student success, including degree and transfer information sessions, specialty population programs, student organization events, graduation-related activities, and other campus engagement opportunities. 15%
• Enrollment, Retention & Program Operations Contributes to enrollment and retention efforts that support student achievement and persistence. Maintains and updates program resources, presentations, reports, correspondence, and promotional materials. Assists with administrative processes including consortium agreements, graduation applications, unofficial transcript evaluations, and other student services requests and operational functions. 10%
• Professional Development & Departmental Support Participates in departmental meetings, training sessions, and professional development activities to maintain current knowledge of policies, procedures, and best practices. Performs additional duties as assigned that are commensurate to the classification and responsibilities of the position.

Associate’s Degree from a regionally accredited institution, and one (1) year of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High school diploma/GED, and three (3) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

A. One (1) or more years of experience in academic advising, student success and retention programming, outreach and recruitment, admissions and records, welcome/information center services, financial aid, and/or related student affairs functions in a college or university setting. B. One (1) year experience working with students in a higher education environment while adhering to federal and state requirements (i.

e., FERPA, lawful presence/residency determination, etc.) C. One (1) year experience with guided pathways providing student support and academic program selection using fields of interest. D. One (1) year experience working with cohorts of students in a high‑volume, fast‑paced environment. E. One (1) year experience utilizing an online customer service or student support queue system (i.

e., Conex. Ed, Salesforce, Qless). F. One (1) year experience providing academic advisement or student support within the Health Sciences Field of Interest (FOI). G. One (1) year of experience providing student support services, conducting educational presentations, facilitating workshops, or connecting students with resources that promote persistence, retention, and academic success.

H. One (1) year of full-time, relevant MCCCD experience within the previous two years.

Work hours are typically standard, however, there are weekends and evenings that may be required May be required to view a computer monitor for a prolonged period of time

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.

g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990.

Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.

maricopa.edu MCCCD is an Equal Opportunity Employer.

Open until filled Estimated Next review on November 16, 2026 Must apply by 11:59 P.M. on November 15 , 2026, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination.

Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.