Field Technician (VoIP Systems & IT Field Work)

Job Title: Field Technician (VoIP Systems & IT Field Work) Location: Various locations across South Africa Department: Service Delivery Reports to: Service Delivery Manager Company Overview: NxaTel is an innovative AI-powered unified communications provider dedicated to delivering exceptional VoIP systems, cloud-based phone solutions, and IT services to small and medium-sized businesses.

We pride ourselves on being all-in and accountable, ensuring our clients never experience downtime and receive extraordinary service.

Job Summary

As a NxaTel Field Technician, you will be responsible for installing, maintaining, and troubleshooting VoIP systems and related infrastructure, including cabling. You’ll play a crucial role in delivering top-tier customer service, ensuring clients receive prompt and reliable support. This position is ideal for someone who loves traveling, thrives in a hands-on technical environment, and enjoys IT fieldwork.

Key Responsibilities

VoIP Installation & Maintenance: Install and configure VoIP systems for clients, ensuring all equipment functions optimally. Perform system upgrades and repairs as needed. Cabling & Infrastructure Setup: Install and maintain network cabling, routers, switches, and other related hardware to support VoIP services and internet connectivity.

Troubleshooting & Problem-Solving: Provide on-site and remote technical support, diagnosing and resolving hardware and software issues related to VoIP systems and IT infrastructure. Customer Service: Deliver exceptional customer service by clearly explaining technical information to non-technical users. Ensure customer satisfaction by promptly addressing service requests and resolving issues efficiently.

Documentation: Maintain accurate records of service calls, installations, maintenance, and repairs. Ensure all documentation is updated in company systems. Collaboration & Communication: Work closely with the service delivery team to ensure timely completion of installations and maintenance. Communicate effectively with both internal teams and clients.

Requirements

Technical Expertise: Strong knowledge of VoIP systems and configurations. Proficient in network cabling and infrastructure setup (routers, switches, modems, etc.) Experience with troubleshooting hardware, software, and network issues. Customer-Centric Attitude: Excellent communication skills with the ability to explain technical concepts clearly to customers.

A customer-first mindset and the ability to remain calm and professional in stressful situations. Field Work Enthusiast: Willingness to travel to various customer locations. Enjoys hands-on, on-site IT fieldwork and problem-solving.

Qualifications

A diploma or certification in IT, Telecommunications, or a related field. Experience with VoIP installations and network cabling is a plus. Valid driver’s license and willingness to travel. Personal Attributes: Team Player: Works well in a collaborative environment. Self-Motivated: Ability to work independently and efficiently manage time.

Curiosity & Passion for IT: A love for learning new technology and staying curious about emerging trends in the IT field. Flexibility: Comfortable working in different locations and adjusting to varying client needs.

Benefits

Competitive salary and travel allowances. Opportunities for career development and training. A supportive and dynamic work environment. Exposure to cutting-edge VoIP and IT technologies.