Qssk- Senior Human Resource-Operations

JOB TITLE: SENIOR HUMAN RESOURCE-OPERATIONS About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Senior Human Resource-Operations to work in Nairobi, Kenya Job Summary To offer leadership, oversee the day-to-day management of HR Operations team and to enhance transactional efficiency, ensuring data accuracy, and supporting the team in delivering high-quality service to our employees.

DUTIES & RESPONSIBILITIES: Supervise the HR Operations team, providing clear direction, coaching, and performance feedback to drive individual and team success. Provides day-to-day operational and functional oversight of the collaborative efforts of all departments and processes related to people, including recruitment, selection, development, induction, and performance management of all staff.

Partner with executive-level management on leadership requisitions and assist them in determining and fulfilling their current and future talent needs. Provide an efficient and high-touch experience for every applicant from application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of applicants.

Responsible for overseeing and handling day-to-day processes such as system updates, letter generation, and contract renewals, while also assisting in the management of cyclical events such as compensation adjustments for all our markets. Implement strategies to foster a culture of ownership and accountability within the team, including defining roles, setting performance metrics, and implementing improvement initiatives.

Drive continuous improvement in HR operations by optimizing processes, leveraging automation tools, and conducting regular audits to ensure efficiency and compliance. Serve as the primary point of contact for data queries and issues, liaising with internal stakeholders to resolve issues and improve data integrity. Manage contracts and documents related to HR operations, including vendor contracts, employee agreements, and compliance documents, ensuring accuracy and completeness.

Collaborate with HR Centers of Excellence and Business Partners to align operational processes with strategic goals and evolving business needs. Oversee payroll operations, including coordinating with internal and external stakeholders to ensure timely and accurate payroll processing. Stay abreast of industry best practices and regulatory changes, recommending updates to policies and procedures as needed to support organizational growth and compliance.

KNOWLEDGE, SKILLS, AND EXPERIENCE: Bachelor's degree in Human Resources, Business Administration, or a related field. 5 years of experience in HR operations, with a focus on contract and document management. Strong leadership and team management skills, with a track-record of driving performance and development. Experience with HRIS and payroll systems, with a proficiency in data analysis and reporting.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization. Knowledge of employment laws and regulations, with a commitment to maintaining compliance and upholding ethical standards. Proven ability to thrive in a fast-paced, dynamic environment, with a focus on continuous improvement and innovation.

Interested and qualified applicants should submit their applications through the link below. Note: Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.