Return & Refund Project - Operations

Identify manual and repetitive processes across Return & Refund operations to lead targeted automation initiatives within the project period to drive operational efficiency Translate operational pain points into practical, scalable solutions, including automated scripts, analytical models, and optimized workflows Map end-to-end Return & Refund workflows to evaluate high-impact opportunities for AI application and drive its implementation within project milestones Build and prototype AI-powered tools and automations leveraging LLMs to deliver functional operational solutions Drive end-to-end project execution from initial scoping and stakeholder alignment to delivery, change management, and post-launch monitoring Coordinate seamlessly with cross-functional stakeholders across Tech, Business Intelligence, and Operations to ensure smooth integration and measurable business impact Manage communication as a bridge between technical and non-technical stakeholders to align strategic goals and fulfill core business requirements Analyze complex operational datasets using SQL to perform root cause analysis and translate analytical findings into actionable insights for project decisions Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, Engineering, or a related quantitative field Up to 2 years of experience in analytics, operations, process improvement, or project management roles Strong proficiency in SQL for data extraction, manipulation, and analysis, with familiarity with Python or scripting languages Practical knowledge of AI/ML concepts and hands-on experience prototyping or building operational solutions with modern AI tools and LLMs Experience utilizing Business Intelligence tools such as Tableau, Power BI, or Looker to visualize data and extract actionable insights Strong ownership mindset with the ability to manage initiatives independently from ideation to final project execution Exceptional problem-solving capabilities accompanied by meticulous attention to detail Proven ability to communicate, collaborate, and manage cross-functional stakeholders across both technical and operational domains Professional fluency in both English and Bahasa Indonesia to facilitate seamless communication across business teams High agility to adapt quickly and deliver key project deliverables within dynamic operational environments