Billing Support - First Mile, SPX Express (Tunasan, Muntinlupa)

Responsible for delivering overall billing monitoring and validation, including resolution of disputes in alignment with SLA targets Approve validated billing entries and endorse them to the Finance Team for processing Utilize advanced Excel/Google Sheets formulas for reporting, analysis, and process optimization Monitor compliance of agencies and internal teams with billing-related data requirements and submission deadlines Ensure accuracy and integrity of operational data across planning tools and trackers Generate and manage regular performance and process reports; drive continuous improvement initiatives Resolve billing-related escalations through root-cause analysis and implement long/short-term solutions Conduct billing orientation and training for newly onboarded partner agencies Supervise seasonal manpower assigned to billing operations to maintain process efficiency and quality Support monthly closing activities, including reconciliation of billing reports Contribute to cost-efficient and effective FM Ops projects and process enhancements Perform other tasks as may be assigned by the Reporting Manager Bachelor’s degree in Finance, Accounting, Business Administration, or related field Preferably with at least 2 years of billing, finance, or operations experience; open to fresh graduates with strong analytical and technical skills Strong proficiency in Microsoft Excel and Google Sheets (e.

g., formulas, pivot tables, data validation, dashboards) Experience in handling large datasets and generating actionable insights Excellent written and verbal communication skills for cross-functional coordination Strong problem-solving and analytical thinking with keen attention to detail Ability to adapt to a dynamic, fast-paced logistics environment Strong interpersonal skills with the ability to work across teams and external partners Experience managing or supervising support teams (seasonal or regular) is a plus