Senior Security Analyst - Ping Advanced Identity Cloud

Role Summary

The Senior Security Analyst should work as a technical SME for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:

• Understand requirements related to MINOR enhancements, develop, test and deploy
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Application customization – JavaScript driven
• Minimal hands-on experience in Workforce access management solutions like Entra ID
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Create SOP documents for L1 service desk team
• Guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.

Requirements

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of Experience:4-7 years Minimum 2-3 years of relevant support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or Forge. Rock Identity Cloud or Forge. Rock Open AM.

Basic Qualifications

• 4-7 years of experience in operations support leveraging access management solutions (Ping Advanced Identity Cloud or Forge. Rock Identity Cloud or Forge. Rock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or Forge. Rock Identity Cloud experience (minimum 2-3 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication. Technical Skills:
• Hands-on operations support experience in Ping Advanced Identity Cloud or Forge. Rock Identity Cloud or Forge. Rock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications

• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience