Product & Tech Support Associate

• Work alongside the CTO to build and iterate on tech products using AI/vibe-coding tools (no traditional programming required)

• Translate business logic and customer needs into clear, structured prompts for AI-assisted product development
• Visit partner clients to provide hands-on support for already-deployed products (
• Act as the first point of contact for customer/ product issues — diagnose the actual need, then articulate it clearly to the tech team for resolution
• Map and improve customer/product journeys across client, candidate, and partner touchpoints
• Feed field insights back into product decisions — you're the eyes and ears on the ground for the CTO Requirements
• Excellent communication and articulation skills, spoken and written
• Strong logical and business reasoning — able to connect "what the customer wants" to "what needs to be built"
• Comfortable learning to prompt AI tools effectively (training will be provided; curiosity matters more than prior exposure)
• Willing to travel locally/regionally for client visits
• Based in or willing to relocate to Surat. Nice-to-Haves
• Prior exposure to ed-tech, school ecosystems, or customer-facing roles
• Basic familiarity with AI tools even as an end-user
• Interest in the intersection of business, education, and technology Qualifications
• Any graduate — Business, English, Mass Communication, or related fields preferred