Customer Service Representative

Description Lamb and Associates Packaging Inc. is a premier packaging manufacturer, with a focus on quality, service and on-time delivery. We are currently seeking a Customer Service Representative who possesses the skills to effectively process customer orders, maintain high levels of communication with customers, field sales representatives, and production; with high attention to detail and capable of performing all duties utilizing industry standard software and systems.

Experience in the corrugated packaging industry is preferred but not necessary.

Requirements

• Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and manage all documentation and relevant information regarding customer accounts
• Process orders, create estimates, and manage customer raw material orders
• Direct requests and unresolved issues to the designated resource
• Manage key customer accounts and in-house inventory levels
• Prepare formal customer quotes
• Generate master specifications required for production prior to order processing
• Track production orders as required in order to effectively allow for on-time deliveries
• Take initiative to alleviate and prevent problems
• Learn and maintain fluency with Amtech and Esko Web Center software systems
• Work hand in hand with sales staff in order to provide a high level of customer support
• The employee may be asked to perform other duties as required by business needs Requirements SKILLS AND QUALIFICATIONS:
• Attention to detail and outstanding organizational skills are necessary.
• Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.
• Corrugated packaging experience is strongly preferred.
• Must have the ability to prepare and maintain complex records and files.
• Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes.
• A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.
• Advanced computer skills including Word and Excel with experience in Amtech and Esko Web-Center are preferred.
• Must be able to clearly facilitate communication between customers, sales representatives and production personnel
• Excellent verbal and written communication skills are mandatory.

EDUCATION AND EXPERIENCE

• Associates degree preferred and 4-6 years of relevant customer service or account management experience. Position: Salary Non-Exempt BENEFITS Lamb & Associates Packaging, Inc. offers a variety of benefits including health, dental, vision, 401k, short and long term disability, life insurance, hospital indemnity, accident coverage, identity theft and more.