Seller Operations Lead, SPX Express

Lead a team of up to 10 Account Executives in monitoring sellers' experience, performance and growth with Shopee Express in each region Monitor team members' performance against KPI, and suggest KPI adjustment if needed Able to identify and resolve seller issues related to system, orders, and operations Assess individual performance through observation and measurement, and suggest corrective actions as needed Assess current team processes and procedures, identify opportunities for improvement, and implement them Coach, mentor, and provide feedback to team members Foster a competitive yet collaborative team environment Bachelor's degree, preferably from 3PL/Logistics background 5+ years of experience in Account Management or Seller Management in logistics companies Strong oral and written communication skills Proven ability to lead a team in achieving KPI Excellent leadership skills Results-oriented with strong analytical skills Able to work under pressure in a fast paced company Dependable with high sense of ownership Deep understanding of CRM systems and best practices Proficient in Microsoft Office