Customer Service Agent

Customer Service Agent- Online shop & Marketplace_Karcher Greece PURPOSE OF THE ROLE Customer Assistance and Orders Processing for consumers TASKS & RESPONSIBILITIES Customer Assistance Information and Counselling about Retail products, Spare parts / accessories Issues resolution with transport with customer deliveries Customer Complaints and claims assistance Support between internal departments, Kärcher branches and customers Support to the external commercial Network Technical support to the customers Management support to the Logistic Department and the External Operator Reimbursements Reception and call center management EXPERIENCE Desired 3 provable years of experience as a Customer Service agent EDUCATION University degree, revolving around economics, business administration, logistics.

OTHER REQUIREMENTS IT knowledge, at a user level (Word, PowerPoint, Excel) English knowledge is mandatory SAP knowledge will be valuable SKILLS Implication Pro-activity Organisational skills Customer oriented Team worker Analytic Skills and detail oriented Polyvalence INTERNAL RELATIONS Commercial Department Logistic Department Marketing Department Technical Department Invoicing Department IT Department Kärcher branches Customers COMPENSATION & BENEFITS Competitive compensation package Performance-based Bonus scheme Private medical & hospital insurance Voluntary pension plan