Repair Engineer

1. Develop, optimize and standardize after-sales repair, inspection and refurbishment processes, and create and maintain SOPs, work instructions and related process documentation.
2. Support New Product Introduction (NPI) activities by conducting after-sales repair process assessments and evaluating product serviceability, assembly feasibility and repair process readiness.
3. Analyze repair process abnormalities and quality issues, identify root causes of recurring failures, low repair efficiency or operational problems, and drive corrective actions to closure.
4. Work closely with headquarters to introduce, validate and continuously improve repair systems, fixtures, testing equipment and service tools across regional repair centers and service partners.
5. Provide on-site technical and process support to service partners and repair centers, continuously optimizing repair workflows, workstation layouts and operating methods to improve repair efficiency, capacity and quality while reducing repeat repair rates.
6. Deliver training on repair processes, equipment usage, standard operating procedures and related technical requirements, and regularly review implementation at service locations.
7. Collect and analyze repair data and field technical issues, identify recurring or systematic problems, and provide structured feedback to R&D, Quality and Product teams to support continuous product and repair process improvement.
8. Support the onboarding and capability assessment of new service partners, including preparation of repair equipment, tools, technical capability and repair processes.
9. Provide on-site support for key regional projects when required and be willing to travel within Germany and across Europe.

Qualifications

1. Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Electronics, Automation, Industrial Engineering, Mechatronics or a related technical discipline.
2. Previous experience in repair engineering, process engineering, manufacturing engineering, production technical support or after-sales service is preferred.
3. Strong hands-on skills, troubleshooting capability and problem-solving ability, with the ability to independently analyze repair issues and drive solutions.
4. Good understanding of process analysis, root cause analysis and continuous improvement methodologies.
5. Strong logical thinking and analytical skills, with good capability in handling field technical issues.
6. Strong communication and cross-functional collaboration skills, with the ability to work effectively with R&D, Quality, Supply Chain and service partners.
7. Good command of English and ability to use English as a daily working language. German or another European language is a plus.
8. Strong hands-on mindset and willingness to work directly in repair centers, workshops and service partner environments.
9. Willingness to travel within Germany and across Europe.
10. A valid driving licence is preferred. 11.Preferred Qualifications 11.1 Experience in robotics, smart hardware, consumer electronics, home appliances, automotive or electromechanical products; 11.2 Experience working with after-sales repair centers or third-party service partners; 11.3 Experience with NPI, DFM/DFA or product serviceability assessment; 11.4 Familiarity with 5S, 8D, 5 Why, FMEA or similar problem-solving and continuous improvement methodologies; 11.5 Experience with repair fixtures, testing equipment or service tool introduction and optimization.