Senior Associate

Regional & Central Operations Own end-to-end operational performance across all assigned cities and states Coordinate and monitor ground logistics fleet Act as control tower — monitor order lifecycle from creation to closure daily Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met Drive continuous process improvements to eliminate recurring failures Vendor & Partner Management Own relationships with logistics partners, transport vendors, warehouses, and service providers Drive performance through structured data-backed reviews and action plans Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT Conduct regular business reviews; identify gaps and implement corrective actions Data Analytics & Insights Analyze operational dashboards to identify trends, root causes, and efficiency gaps Build and maintain performance scorecards for regions, cities, and vendors Translate data into actionable recommendations to improve cost, speed, and experience Technology & Process Excellence Leverage platforms for visibility and control; champion adoption of new tools and dashboards Collaborate with Product and Tech teams to identify automation opportunities Enforce SOP compliance across all operational stakeholders Field Operations & Governance Conduct regular field visits to partner locations, warehouses, and hubs Perform audits; identify operational gaps and implement fixes with accountability Ensure adherence to safety, quality, and operational standards