Relationship Manager Gold Loan

Group Company: AU Small Finance Bank Limited Designation: Relationship Manager Gold Loan Office Location: Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets. Primary Responsibilities: 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality Additional Responsibilities: 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Banking / NBFC Role: Sales / Lending Years of experience: 2 to 5 Key Performance Indicators: 1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score Required Competencies: 1.Customer Orientation 2.Integrity 3.Result Focus Required Knowledge:

1. Gold loan products2. Lending norms 3.KYC and compliance Required Skills:

• Communication
• Negotiation
• MS Office Required abilities Physical: General office work Other: Ability to handle pressure Work Environment Details: Branch-based with customer interaction Specific requirements Travel: Yes Vehicle: Preferred Work Permit: Not applicable Other details Pay Rate: Contract Types: Permanent, Full-time Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal norms Union Affiliation: