Host/Hostess/Barista

Role and Responsibilities: The Host/Hostess serves as the first point of contact for guests and plays a key role in creating a warm, welcoming dining experience while supporting smooth restaurant operations. Greet guests warmly in person and over the phone. Make, confirm, and manage reservations. Seat guests promptly and professionally, ensuring a smooth flow of service.

Maintain a friendly, polished demeanor that reflects positively on the Hotel & Restaurant. Welcome guests with a smile and courteous greeting; record guest names in the reservation book during evening service. During daytime service, seat guests seamlessly and present menus. Assist guests courteously with seating, including chair service when needed.

Ensure gift shop and wine cabinets are locked or unlocked at appropriate times of service. Wipe down and inspect menus before storing them and as they are returned. Adjust lighting and window shades throughout the day to maintain an inviting atmosphere, creating a more romantic setting in the evening. Assist with water, beverages, and table clearing as time allows, while prioritizing guests and phone responsibilities at the host stand.

Prepare coffee and espresso beverages when applicable and if no barista is on shift. Complete assigned side work to maintain dining room cleanliness and organization. Assist servers as needed, particularly when support staff is unavailable. Process various payment types and operate the point of sale system for transactions, including gift shop sales.

Maintain thorough knowledge of food and beverage menus. Work collaboratively as a team player with all Hotel and Restaurant employees. Perform additional related duties as assigned.

Qualifications

& Education Requirements: Ability to speak, read, write, and understand the primary language of the work location. Professional appearance with excellent customer service and communication skills. Ability to stand for extended periods and to stoop, bend, and lift up to 50 pounds. Must obtain and maintain a valid Food Handler’s Card & OLCC permit within 30 days of employment.

Maintain a tactful, courteous, and cooperative attitude with guests, managers, and coworkers. Demonstrate reliability with regular and dependable attendance. Exhibit strong teamwork and the ability to build respectful, collaborative working relationships. Maintain neat, clean attire, well-groomed hair, and excellent personal hygiene.