Front Office Manager

Job Location: Anantara Lawana Koh Samui Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

Lead and oversee daily Front Office operations to ensure exceptional guest service and operational efficiency. Maintain Anantara brand standards, LQA, and guest satisfaction targets. Manage, coach, and develop the Front Office team to achieve departmental objectives. Collaborate with other departments to deliver seamless guest experiences.

Monitor departmental KPIs, revenue opportunities, labor costs, and operational performance. Ensure compliance with company policies, SOPs, and safety standards.

Qualifications

Bachelor's degree in Hospitality Management or a related field. Minimum 3–5 years of Front Office experience, including at least 2 years in a supervisory or management role. Strong leadership, communication, and problem-solving skills. Good command of English and proficiency in hotel PMS (e.g., OPERA). Customer-focused with the ability to work under pressure.

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