Customer Service Representative

Customer Service Representative – Telco Account Location: Bacolod-Talisay As a Telco Account Premier Customer Service Representative , you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will handle customer inquiries, troubleshoot service issues, assist with billing concerns, and ensure a high level of customer satisfaction.

This role requires excellent communication skills, attention to detail, and a proactive approach to resolving customer concerns. Don't miss out on these awesome benefits! Earn up to ₱50K monthly (Subject to terms and conditions) Wellness programs HMO on Day 1 for employees + 2 dependents upon regularization Quarterly appraisals and monthly performance incentives Up to 30 days of paid leave, with up to 21 days convertible to cash Requirements At least 18 years old At least a High School or Senior High School graduate Good English communication and interaction skills Willing to work on shifting schedules BPO experience is preferred Responsibilities Maintain a positive and professional attitude when assisting customers.

Respond promptly to customer inquiries through various communication channels. Communicate effectively and provide accurate information to customers. Address and resolve customer complaints in a timely manner. Develop in-depth knowledge of telecommunications products and services. Process orders, forms, applications, and requests accurately.

Maintain detailed records of customer interactions and transactions. Collaborate with colleagues to ensure efficient customer service. Provide feedback to help improve service quality and efficiency. Ensure customer satisfaction by delivering exceptional support. What's in it for you? Be part of a dynamic team where you can develop your customer service skills, grow your career in the BPO industry, and enjoy competitive compensation and employee benefits.