Walk-in - Kolkata - Technopolis

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product/service information, and resolving customer issues.

Your role

is crucial in maintaining customer satisfaction and building strong relationships. Answer customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate and up-to-date product/service information to customers. Troubleshoot and resolve customer issues, offering effective solutions.

Maintain a positive and helpful attitude throughout customer interactions. Escalate complex issues to the appropriate team or supervisor when necessary. Ensure customer data privacy and security, adhering to company policies. Maintain accurate records of customer interactions and feedback. Collaborate with other teams to improve customer support processes.

Stay updated with company policies, products, and services to offer the best support. A high school diploma or equivalent is required. 1-2 years of experience in a customer support role is preferred. Excellent communication skills, both verbal and written. Strong problem-solving and critical thinking abilities. Ability to work independently and manage multiple tasks.

Proficiency in using customer relationship management (CRM) systems. Basic computer literacy and familiarity with office software. A customer-centric approach and a positive attitude. Willingness to learn and adapt to new technologies and processes.