Revenue Manager

Key Responsibilities

1. Case Follow-up

• Daily outreach to patients with pending treatment plans (WhatsApp, calls, SMS)
• Track follow-up cadence and conversion to scheduled appointments

1. Payment Objection Handling

• Clarify treatment cost, scope, and clinical rationale
• Explain payment plans, EMI options, insurance coverage
• Document objection type (price, timing, clinical doubt, budget) and resolution

1. Patient Communication

• Send pre-appointment prep (documents needed, time to allocate, what to expect)
• Send post-consultation treatment summary and next steps
• Handle rescheduling friction and no-show prevention

1. Data & Reporting

• Log all follow-ups in patient CRM (case status, objection, resolution)
• Weekly report: cases contacted, conversion %, drop-off reasons
• Flag trends (e.g. "payment plans needed," "clinical doubt common") to clinic lead

1. Revenue Realization

• Ensure advance collection/booking before scheduled appointments
• Reduce case abandonment after consultation
• Drive referral follow-up and reminder calls (e.g. post-op, annual checkup)