Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist (Onsite)

Description

About the Role

Snapscale is looking for a detail-oriented Healthcare Virtual Assistant (HVA) specializing in Orthodontics who can work onsite to support a high-volume, multi-location US orthodontic practice. Phase one of this role focuses exclusively on non-patient-facing insurance verification, benefit breakdown, and accurate data entry.

The ideal candidate possesses deep orthodontic industry knowledge, high data-entry accuracy, and direct experience navigating Cloud 9 software under strict accuracy protocols.

Responsibilities

Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations Accurately extract and enter benefit data into Cloud 9 (annual maximums, percentage coverage, age limits, network status, etc.) Cross-reference insurance details using Podium call transcripts and system recordings to guarantee 100% verification accuracy Input patient medical history forms received via the patient portal directly into Cloud 9 Ortho Follow up on pending pre-authorizations and required pre-exam dental hygiene steps Assist with potential expansion into block-scheduling and inbound call coordination in future phases Perks: Health Maintenance Organization (HMO) Government-mandated benefits 13th month pay Night differential pay Transportation allowance Perfect attendance bonus Other employee incentives Yearly salary increase Free lunch everyday Opportunities for career growth and development Fun and supportive working environment

Requirements

Direct experience in an Orthodontic practice/setting is strictly required Hands-on experience with Cloud 9 Ortho software is required Proven track record in US dental/orthodontic insurance verifications, fee schedules, and benefit breakdowns Exceptional data-entry accuracy and attention to detail Strong written English communication skills Highly structured, methodical, and process-driven mindset Must work from an authorized controlled office environment (Safe.

Base Initiative™) Can work onsite