Senior Process Lead

Responsibilities

• Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, new hires etc. • Monitoring team’s performance against the agreed SLAs • Escalation Management • Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times • Train and develop team members • Provide constructive feedback to team members to improve their performance • Create developmental plans for each team member • Create the back-up plan for handling of unforeseen or seasonal volume fluctuations • Ensures process compliances, Knowledge Management compliances to meet the client & internal commitments

Requirements

Must Have • Graduate in any stream • Strong written and verbal communication skills • Experience in HR Operations • Results and deadline driven • Proven expertise in customer relationship management; strong consultative skills • Experience in HRMS/ERP like (SAP, SuccessFactors, workday etc.) • Experience of in Team handling • Computer proficiency (MS Office – Word, Excel and Outlook) • Good experience in coordinating with customer and vendor for Payroll inputs and validation

Good to have • Excellent customer management negotiation skills