Customer Service Representative

Criterion Plumbers LLC - Idaho Falls, ID "The Standard for Excellence"

WE ARE HIRING FOR CUSTOMER SERVICE REPRESENTATIVES (On Site)

Requirements

• Shift: Full-time, Monday - Friday, 9 a.m. - 6 p.m.

• Must have flexible availability, including weekends and some nights.

• Must have practical customer service experience.

• Must have strong communication skills, including a pleasant phone demeanor.

• Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.

• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.

• Must be able to utilize phone, cell phone, text, email, and internet at a high level of expertise.

• Service Titan Platform Experience preferred

• Must be motivated to work independently and multitask.

• Dispatching experience preferred

• High school diploma or equivalent

Benefits

• Compensation: Competitive hourly rate + performance bonuses. You can earn up to $25.00 hourly, depending on experience (DOE)

• Training and development toward your future

• Medical Insurance

• Vision / Dental insurance options

• Paid training time

• Paid holidays and vacations (PTO starts after 90 days and grows from there)