Program Supervisor, Jeff's Path

POSITION SUMMARY

The Program Supervisor for Jeff’s Path is responsible for overseeing the day-to-day operations of the behavioral health residential program, including staff coordination, supervision and support of Peer Support Supervisors, monitoring program activities, ensuring compliance with established policies and procedures, and maintaining timely completion of required documentation, reports, and deadlines.

This role helps ensure the delivery of consistent, high-quality, person-centered services that support the well-being, recovery, and stability of clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee the day-to-day operations of Jeff’s Path behavioral health residential program. Supervise, coordinate, and support Peer Support Supervisors to promote effective team performance and quality service delivery. Monitor program activities to ensure services are consistent, person-centered, and aligned with client recovery goals.

Ensure compliance with program policies, procedures, regulatory requirements, and established standards, including CARF accreditation standards and requirements. Maintain a thorough understanding of applicable CARF standards and requirements and ensure they are consistently understood, implemented, and upheld throughout the program.

Promote staff accountability and adherence to CARF standards through ongoing guidance, monitoring, training, and support. Maintain accurate and timely completion of documentation, reports, and required deadlines in accordance with program, regulatory, and CARF requirements. Support staff communication, problem-solving, and coordination to promote a safe, supportive, and recovery-oriented residential environment.

Help ensure clients receive quality services that promote well-being, recovery, independence, and stability. \ SKILLS & COMPETENCIES: Ability to guide, support, and motivate staff while promoting accountability and teamwork. Strong verbal and written communication skills, including the ability to provide clear direction, feedback, and support.

Understanding of behavioral health services, recovery-oriented practices, and person-centered care. Ability to prioritize tasks, manage competing responsibilities, and meet documentation and reporting deadlines. Ability to maintain accurate records and ensure adherence to program policies, procedures, and applicable regulations.

Ability to address operational challenges, resolve conflicts, and respond appropriately to client and staff needs. Demonstrates sound judgment, ethical conduct, and respect for client privacy. Ability to promote a safe, respectful, supportive environment that encourages client recovery, independence, and stability.

QUALIFICATIONS

Required Qualifications Experience working in behavioral health, mental health, substance use recovery, residential services, or a related human services setting. Experience providing staff leadership, supervision, coordination, or team support. Knowledge of person-centered care, recovery-oriented practices, and the needs of individuals receiving behavioral health services.

Ability to monitor program operations and ensure compliance with organizational policies, procedures, and applicable regulatory requirements. Strong written and verbal communication skills, including the ability to provide staff guidance, feedback, and support. Ability to maintain accurate documentation, complete required reports, and meet established deadlines.

Ability to exercise sound judgment, maintain professional boundaries, protect confidential information, and respond appropriately to client and staff concerns. Ability to promote a safe, respectful, inclusive, and recovery-focused residential environment.

Preferred Qualifications

Bachelor’s degree in behavioral health, social work, psychology, human services, or a related field. Two or more years of experience in behavioral health, residential services, peer support, or a related human services setting. Prior supervisory or leadership experience, preferably supporting peer staff or Peer Support Supervisors.

Experience overseeing daily program operations, coordinating staff activities, and monitoring service quality. Familiarity with behavioral health regulations, documentation standards, quality assurance practices, and program compliance requirements. Experience working with individuals experiencing mental health challenges, substance use disorders, or other behavioral health needs.

Knowledge of trauma-informed care, recovery-oriented service delivery, and strengths-based approaches. Experience supporting staff development, resolving workplace concerns, and promoting effective teamwork. Current or willingness to obtain relevant certifications or training in areas such as CPR/First Aid, crisis intervention, trauma-informed care, or peer support, as required by the program.

PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain sedentary for prolonged periods of time at a workstation, may involve walking and standing for brief periods of time.

Occasionally will exert up to 20 lbs. of force to move objects and files. Must be able to work under pressure to meet deadlines within assigned timeframe. Must be able to work occasional evenings and weekends. Work is performed in an office setting. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: MY House provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

MY House complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Persons alleging unequal treatment should contact the Human Resources Department. The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.