Leisure Service Officer - Customer Service / Reception

About the role

As a Leisure Services Officer – Customer Service / Reception, you will be the first point of contact for customers, providing timely, professional service while managing reception and administrative functions. You will promote and sell centre programs, memberships and events, process bookings and payments, maintain retail displays, and ensure facilities are used in line with confirmed bookings and centre policies.

Previous EOI Applicants will automatically be applied to this role.

Key responsibilities include

Conduct customised tours of the facility, identifying customer needs and actively promoting and selling appropriate memberships. Assist in promotion, event ticketing and sales of Recreation venue competitions, programs, services, events, and activities. Merchandise and retail area stock and displays. Periodic checks of facilities to ensure only confirmed bookings and paying casual hire customers are using them.

About you

To be successful in this role, you will have excellent customer service and communication skills, with the ability to confidently engage with a diverse community both in person and over the phone. You will be organised and detail-oriented, comfortable using point of sale and administrative systems, capable of handling cash and enquiries efficiently, and committed to maintaining a safe, welcoming and well-presented environment.

Experience in similar customer service facing roles required. Essential Experience: Working with Children’s Check CPR Certificate Provide First Aid would be advantageous Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer!

Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position.

Enquiries: Jessica Callahan | Coordinator Membership Sales and Customer Services | jessica.callahan@geelongcity.vic.gov.au Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.

vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.