Job description
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Conduct Investigation on reported fraud cases and conclude cases timely.
- Preparation / review fraud investigation documentation
- Attending to PayNet daily / monthly reporting requirement
- Identify fraudulent transactions and cancel them from further processing.
- Perform recovery of funds for RHB and OFI victims.
- Attend to appeal cases (internal remediation).
- Attend to FMOS documentation review and remediation activity.
- Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
- Any ad-hoc functions assigned by supervisors.