Senior Coordinator Sales Core Desk

Main Objectives of this position: Responsible to serve smaller- and mid-sized customers through digital & voice channels (Core Accounts) Handle incoming Sales related requests received by Core customers Guide customers and help navigate our online solutions Function and duties: Handle incoming Sales related customer request （via Salesforce Case Management） Anwer incoming Sales related telephone calls （via Contact Center） Promote usage of self-service tools & digital products of Hapag-Lloyd to our customers Handle quotation requests from Core Customers - when of interest of Hapag-Lloyd and not covered by online solution Handle customer requests in an standardized way according to terms & conditions Support with back-office activities like disputes of Core Customers, unrated shipments Gather and share market information collected during customer interaction Qualifications and Technical Job Requirements: University degree or equivalent Very good command of written and spoken English Working knowledge of MS Office Able to work well with others and follow guidelines Ability handle customer request in an efficient, yet pleasant way Customer oriented attitude Receptive and be able to grasp new ideas Strong industry knowledge of the maritime shipping industry Good command of written and spoken English Strong communication skills, written, verbal and listening Ability to negotiate successfully Ability to analyze and interpret data Time Management skills and ability to multi-task Willing to work hard to achieve result and targets, self-driven Maintain a high level of commitment and work ethic while carrying out duties/responsibilities