IT-Intern

IT Helpdesk Intern Role Overview: We are looking for a curious, hands-on IT Helpdesk Intern with a passion for technology, automation, and modern device management. This role is ideal for someone eager to grow their skills in Microsoft Intune , Windows Autopilot , and contribute to building automation workflows that improve IT efficiency.

You'll work alongside the IT team to support day-to-day operations while also exploring and helping implement automation opportunities using available tools like Microsoft Intune, Power Automate , and our AI chatbot platform (Tuva AI by Turabit) .

Key Responsibilities

IT Support & Troubleshooting Provide Level 1 support to employees on hardware, software, and basic network issues. Support users with common tools like Microsoft 365, Teams, Outlook, VPN, and remote desktop. Log, escalate, and track tickets using the IT service management process. Automation & Process Improvement (Hands-on Learning & Execution) Learn and assist in creating Power.

Shell scripts or Intune automation workflows to streamline repetitive IT tasks (e.g., device provisioning, policy deployment). Explore and suggest ways to automate onboarding, software deployment, and system monitoring. Work with the team to document current manual processes and identify opportunities for improvement.

Microsoft Intune & Windows Autopilot Deployment Assist in the setup and management of Microsoft Intune policies , compliance settings, and app deployment. Support Windows Autopilot configuration and testing for zero-touch provisioning. Help document and test device provisioning workflows for future automation. Tuva AI Chatbot Support Collaborate with IT and developers to test and refine Tuva AI chatbot interactions for basic IT support tasks.

Help identify which common IT queries can be automated and added to the chatbot’s knowledge base. Provide feedback to the team on chatbot effectiveness and user experience improvements. Device & User Management Support device setup, configuration, and troubleshooting (Windows/Mac as applicable). Assist in managing user accounts, permissions, and email configurations via Azure AD and Microsoft 365 Admin Center .

Participate in inventory management and hardware/software tracking. Documentation & Knowledge Sharing Maintain detailed records of scripts, automation workflows, and troubleshooting steps. Contribute to the internal knowledge base with how-to guides, FAQs, and user training materials. Assist in documenting onboarding and offboarding IT procedures.

Preferred Skills

& Interests: Familiarity or interest in Microsoft Intune , Autopilot , Azure AD , and Microsoft 365 ecosystem. Eagerness to learn and work with tools like Power. Shell , Power Automate , or similar scripting/automation platforms. Interest in IT automation , chatbots , and modern endpoint management. Good problem-solving skills and a proactive attitude.

Strong communication skills and willingness to work collaboratively. What You’ll Gain: Hands-on experience with modern IT tools and automation platforms in a real-world environment. Exposure to device lifecycle management , cloud-based policy enforcement , and AI chatbot development . Opportunity to directly impact IT efficiency by developing and testing automation solutions .

Mentorship from experienced IT professionals and a chance to grow into a full-time IT or automation role.