Senior Vice President, Business Optimization

Percentage Job Functions 30% Process Ownership and Governance Drive a process and continuous improvement culture (e.g., Lean, Sigma) to evaluate, design, and streamline core operational workflows. Establishes strategic governance framework, including standards and tools for resource allocation, risk mitigation, and milestone tracking.

Establish frameworks for process governance, including clear business ownership, accountability, documentation, measurement, and ongoing review of critical operational processes. Ensures improvements are effectively transitioned to business owners and sustained following implementation. Support process and continuous improvement resources to eliminate operational waste, optimize cycle times, and scale standard operating procedures (SOPs).

Drive a data-driven continuous improvement mindset with implementation of key performance indicators (KPIs) to measure and monitor overall process health and productivity gains. 20% Project Management and Execution Directs the Association’s overall project management strategy and plan, which includes oversight of strategic, cross-functional projects and initiatives.

Works with the Chief Financial Officer and Executive Leadership Team to prioritize various strategic projects and the overall project portfolio based on company strategy and goals, ROI, and operational capacity. 20% Operational Readiness and Training Oversee operational training and readiness, including the design, development, and delivery of role and function specific training necessary for employees to effectively perform their day-to-day responsibilities.

Works closely with Information Services team, Project Managers, and Process Improvement resources to prepare employees for new technologies, processes, procedures, and operational change. Ensures employees receive timely and relevant operational information, training, tools and resources as business processes, systems, procedures, and job requirements change.

Establishes measures to evaluate training effectiveness, knowledge transfer, employee readiness, and application of learning on the job. 15% Team Leadership Selects, develops, motivates, and empowers the project management, process and continuous improvement, and operational training teams. Assesses talent and determines optimal division of responsibilities, including how the team should be organized to best serve the needs and strategies of the Association.

Establishes performance standards and measures performance against standards. Communicates individual, team, and overall business expectations and goals to team and is responsible for teams’ results. 15% Change Management Ensure structured and consistent change management strategies and activities are practiced throughout and across project management, business and continuous improvement, and operational training functions and initiatives.

Ensure operational improvement efforts consider the experience and needs of internal and external customers and balance efficiency with service quality and business effectiveness. Partners with Information Services and business leaders to ensure technology investments and system changes support operational needs, efficient processes, and effective adoption.

Ensures business processes, training, readiness, and change activities are appropriately coordinated with significant technology implementations. Work with internal communications resources, where necessary, on specific communication plans for larger cross-functional or Association-wide initiatives. Ensure executive leadership is current on significant strategic projects, including progress on key milestones and activities.

n/a Other duties as assigned to meet the needs of the organization. * Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.