Technical Scrum Master

We are looking for an experienced Technical Scrum Master with a strong airline background to lead agile delivery across our Booking, Post-Booking, and check-in platforms. You will work with cross-functional engineering teams to deliver customer-facing products such as reservations, ancillaries, servicing, and frequent flyer programs.

Key Responsibilities

sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement. Coach teams and stakeholders on Agile and Scrum practices, and promote continuous improvement. Partner with Product Owners to keep a well-groomed, prioritized backlog aligned to business goals. Remove impediments and manage cross-team dependencies, especially across PSS, GDS, and check-in integrations.

Track and report delivery metrics (velocity, burn-down, cycle time, predictability) to leadership. Engage with technical discussions on architecture, APIs, and integrations to support sound delivery decisions. Coordinate release planning, risk management, and production readiness with engineering, QA, and DevOps. Support scaled agile ceremonies (PI Planning, Scrum of Scrums) where applicable.

Requirements

Required Skills

& Experience 8+ years of total IT experience, with at least 4–5 years as a Scrum Master in agile software delivery. Strong airline domain experience, including: Booking: shopping, pricing, availability, reservations, payments, ancillaries Post-Booking: changes, cancellations, refunds, re-accommodation, check-in, servicing check-in: frequent flyer programs, accrual, redemption, tier management, partner integrations Working knowledge of airline systems such as Amadeus, Sabre, or similar PSS/GDS platforms.

Technical background in software development or engineering, with an understanding of microservices, REST APIs, cloud platforms, and CI/CD. Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools. Strong facilitation, communication, conflict-resolution, and stakeholder management skills.

Preferred Qualifications

CSM, PSM I/II, SAFe Scrum Master (SSM), or equivalent. Experience with SAFe or other scaled agile frameworks. Experience working with distributed or offshore teams. Bachelor’s degree in Computer Science, Engineering, or a related field.