Guest Relations Manager

The Guest Services Manager leads the front desk team and ensures exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering outstanding service.

Responsibilities

Team Leadership: Recruit, hire, train, and develop a high-performing front desk team. Motivate and inspire the team to consistently exceed guest expectations. Conduct regular performance reviews and provide constructive feedback. Manage team schedules to ensure optimal staffing levels. Guest Services: Oversee the daily operations of the front desk, including check-in, check-out, and room assignments.

Resolve guest complaints and issues promptly and professionally. Handle guest inquiries and requests in a timely and courteous manner. Manage guest reservations and room assignments. Ensure compliance with hotel policies and procedures. Administrative Duties: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

Prepare daily, weekly, and monthly reports. Manage the hotel's inventory of guest supplies. Assist with the development and implementation of guest service strategies. Coordinate with other departments to ensure seamless operations.

Qualifications

Proven experience as a Guest Services Manager or similar role in a hotel or hospitality setting. Strong leadership and interpersonal skills. Excellent problem-solving and decision-making abilities. Proficient in hotel property management systems. Strong attention to detail and organizational skills. Ability to work flexible hours, including weekends and holidays.

Excellent verbal and written communication skills. Union experience a plus.