Customer Service Representative

Customer Service Representative Rochester, NH

• Full Time About our energy Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture. Why choose Eastern? Extensive benefits including 100% paid insurance options Matched 401(k) options Employee & family fuel discounts for your home State of the art Training Center 3.5 Weeks paid time off + 7 paid holidays Veteran’s Day paid holiday for active military and veterans Opportunity for growth Complimentary coffee, snacks, and Thanksgiving turkey Shortened summer hours - full pay, shorter days Wellness reimbursement (gym, exercise classes, and more) Tuition reimbursement Additional voluntary benefits Pet insurance About this opportunity This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. What your role will look like Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately. Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction. Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information. Use Eastern’s application software system accurately and successfully. Answer customer concerns by phone, email, and chat. Other duties as assigned What you’ll bring to this role Education: High school diploma or equivalent. Experience: 2 years of telephone call center experience a plus. Intermediate proficiency in MS Office preferred. Effective written and verbal communication skills. Ability to be highly organized, detail oriented, and perform work with superior accuracy. Apply now to heat up your career at Eastern!