Technical and Operational Documentation Specialist

Job Title Technical and Operational Documentation Specialist Job ID 2026-6188 Posted Date 9/28/2026 Category Operations Type Full-Time Job Locations US-FL-Coral Gables Location : Location City National Bank of Florida Job Post Information* : External Company Name www.citynational.com Location : Postal Code 33134 Location : Address 2701 S.

Le Jeune Road Bachelor's Degree in English, Communications, Law, or Business Administration related degrees preferred. An equivalent combination of education and relevant professional experience may be considered in lieu of a degree. 2-4 years as a procedure writer within a financial services environment. Must have banking center experience.

Procedure writing for banking centers preferred. Exceptional written and oral communication, interpersonal, and organizational skills. Background and knowledge in financial services regulatory compliance or risk management is a plus, as many procedures need to comply with specific laws and regulations. Time management skills to handle high volume workloads often with overlapping deadlines.

High proficiency with MS365/Microsoft. Office tools. Advanced Word skills required (macros and VBA coding a plus); with intermediate Outlook, Excel, Visio, PowerPoint and Smartsheet skills preferred. Must be fast learner on technical skills, able to grasp technical functionality on unfamiliar systems quickly in order to effectively navigate, then document its functionality for others.

Professional, personal demeanor and customer service orientation essential. Ability to work in fast paced, demanding and rapidly changing environment. Impeccable level of discretion and professionalism in dealing with confidential information. Ability to independently analyze, identify, research, prioritize, and troubleshoot issues.

Proven analytical and problem solving skills; Ability to use logic, reason and sound judgment; Ability to make sound decisions with limited supervision. Rigorous attention to detail and keen problem-solving skills. Proven ability to interact effectively with others.