Hostess

How you will make an impact (Key responsibilities) :

1. Guest Reception & Seating  Greet guests warmly upon arrival and provide a friendly, professional first impression.  Confirm reservations and manage walk-in guests efficiently.  Escort guests to their tables and present menus promptly.  Maintain an organized seating chart to optimize table turnover and guest flow.
2. Reservation & Queue Management  Handle phone calls and online reservations accurately.  Update and monitor reservation systems to avoid overbooking.  Communicate estimated wait times to guests and manage waiting lists effectively.  Coordinate with service staff to ensure timely table readiness.
3. Customer Service & Experience  Respond to guest inquiries and provide accurate information about menu, specials, and services.  Address guest concerns or complaints promptly and escalate when necessary.  Ensure guests feel valued and comfortable throughout their visit.  Assist in creating a welcoming atmosphere that reflects brand standards.
4. Operational Support  Maintain cleanliness and organization of the reception and waiting areas.  Collaborate with servers and kitchen staff to ensure smooth operations.  Monitor dining area for guest needs and assist with special requests.  Follow health, safety, and hygiene protocols at all times.

Qualifications

& Skills  High school diploma or equivalent, hospitality or customer service experience preferred.  Strong communication and interpersonal skills with a friendly, professional demeanor.  Ability to multitask and manage reservations efficiently in a fast-paced environment.  Proficient in using reservation systems and basic computer applications.

 Excellent organizational skills and attention to detail.  Flexibility to work evenings, weekends, and holidays as required.  Knowledge of health, safety, and hygiene standards in hospitality settings.