Community Outreach Manager

Description Community Engagement & Growth Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms Foster meaningful conversations and encourage member participation Respond to comments, messages, and queries in a timely and professional manner Develop strategies to increase community size and engagement Content & Communication Plan and execute community-focused content calendars Create posts, newsletters, polls, discussion threads, and engagement campaigns Collaborate with the marketing team to align messaging with brand voice Highlight user-generated content and community success stories Events & Activations Plan and execute online and offline community events, webinars, meetups, and campaigns Coordinate with internal stakeholders and external partners Ensure seamless execution and high participation rates Insights & Reporting Track engagement metrics, sentiment, and growth KPIs Analyze community feedback and provide actionable insights to marketing/product teams Prepare monthly reports on community performance Brand Advocacy Identify and nurture brand advocates and influencers Build ambassador programs to strengthen community loyalty Ensure consistent brand tone and experience across platforms Qualifications & Skills Bachelor’s degree in Marketing, Communications, Business, or related field 2–5 years of experience in community management, social media, or digital marketing Excellent written and verbal communication skills Strong interpersonal and relationship-building abilities Experience managing social media platforms and community tools Basic understanding of analytics tools and engagement metrics Ability to multitask and work in a fast-paced environment Preferred Qualifications Experience managing healthcare/startup/consumer brand communities (customize as needed) Experience with CRM or community management platforms Event planning experience Key Competencies Empathy & Active Listening Conflict Resolution Creativity & Initiative Data-driven mindset Collaboration & Stakeholder Management What We Offer Opportunity to shape and grow a thriving brand community Collaborative and innovative work environment Learning and growth opportunities Competitive compensation Requirements Benefits