Sales Associate

Overview

Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Pierre Denis and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands.

Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Responsibilities

Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management Playing an active role in replenishing stock according to company procedures and policies Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy Participating and supporting the team in stock takes as and when required Attending and participating in all store meetings and training events as required ensuring good communication is maintained Participating in, and representing Jimmy Choo during promotional events and activities Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the outlet at all times Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the outlet performance Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase outlet performance and reach individual and outlet targets Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the outlet Competencies and Experience Required: Demonstrable success gained as a sales consultant within a luxury brand, especially in shoes or ready to wear Excellent communication skills both written and verbal Fluent English and Russian Additional languages beneficial Demonstrable sales skills Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities Seeks opportunities to be proactive and pre-empt client needs Demonstrates respect and politeness and regularly exceeds customer expectations Shows innovation and initiative in setting customer care standards Personal Attributes: Enthusiastic, self-confident and self-motivated Understand and represent the luxury lifestyle image of Jimmy Choo Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets Main responsibilities include: Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management Playing an active role in replenishing stock according to company procedures and policies Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy Participating and supporting the team in stock takes as and when required Attending and participating in all store meetings and training events as required ensuring good communication is maintained Participating in, and representing Jimmy Choo during promotional events and activities Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the outlet at all times Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the outlet performance Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase outlet performance and reach individual and outlet targets Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the outlet Competencies and Experience Required: Demonstrable success gained as a sales consultant within a luxury brand, especially in shoes or ready to wear Excellent communication skills both written and verbal Fluent English and Russian Additional languages beneficial Demonstrable sales skills Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities Seeks opportunities to be proactive and pre-empt client needs Demonstrates respect and politeness and regularly exceeds customer expectations Shows innovation and initiative in setting customer care standards Personal Attributes: Enthusiastic, self-confident and self-motivated Understand and represent the luxury lifestyle image of Jimmy Choo Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets